"Unfortunately our trip was cancelled at the last moment, although I tried to message the driver, it was too late.
However, I cannot fault the service and information provided. I was a bit unsure about using an unknown service, but I was totally reassured with the communications from you and the driver, who unfortunately turned up at the address at the time requested and had to be sent away.
I will definitely use this service again in the future, as it was very reasonable in price and easy to use."