"Not happy about the £1.50 being added to my quote because I am booking online. The quote was for £13.00 and that is what I expect to pay, it couldn't be easier for you than picking up an online booking."
"The driver arrived earlier than I requested, and the office called me asking me to meet him.
Also, the driver was too old he couldn’t help me with the luggage. But he was a nice guy. I liked the size of the car; it was really spacious!"